- What payment method do you accept?
All major credit cards and Paypal.
- What currency is your store in?
All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed.
- RETURN/ REFUND/ RESTOCK/ EXCHANGE
- Where is HeavenLady located?
HeavenLady is based in AUSTRIA . In order to provide the best prices and flexible international shipping options all orders are shipped directly from our partner warehouses in USA and Asia, using a range of International based couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
- Will you be restocking?
Only select items.
- What is your return policy?
Returns are handled on a case-by-case basis. Please see our Return Policy.
- Will I receive my money back after I return?
No, you will receive store credit in a form of a HeavenLady gift card to the email provided. Please see our Return Policy.
- How do I contact you?
- Email us at contact us Heavenlady@outlook.fr
- When can I expect an e-mail response?
- Allow 2-4 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).
Please include full name, detailed message and order number if available.
- TRACKING YOUR ORDER
- I ordered two items, why did I only receive one?
- Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.
- Why does my tracking info say invalid/not available/not found?
- Allow up to 24-72 hours for the post office to update.
- At times, tracking may not be available in select countries. Where can I track my package?
- Contact us