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FAQ

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<h1>PAYMENT</h1>
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<p><strong>What payment method do you accept?</strong></p>
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<li>All major credit cards and Paypal.</li>
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<p><strong>What currency is your store in?</strong></p>
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<li>All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed.</li>
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<h1>RETURN/ REFUND/ RESTOCK/ EXCHANGE</h1>
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<li class="li2"><strong>Where is <span>HEAVENLADY</span><span> </span>located?</strong></li>
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<span>HEAVENLADY</span><span> </span>is based in ITALIA. In order to provide the best prices and flexible international shipping options all orders are shipped directly from our partner warehouses in USA and Asia, using a range of International based couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.</li>
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<p><strong>Will you be restocking?</strong></p>
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<li>Only select items.</li>
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<p><strong>What is your return policy?</strong></p>
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<li>Returns are handled on a case-by-case basis. <em>Please see our Return Policy.</em>
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<p><strong>Will I receive my money back after I return?<br></strong></p>
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<li>No, you will receive store credit in a form of a kintasin gift card to the email provided. <em>Please see our<span> Return Policy.</span></em>
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<h1>CONTACT</h1>
<p><strong>How do I contact you?</strong></p>
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<li>Email us at  <span mce-data-marked="1">heavenlady@outlook.fr</span><span> </span>
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<p><strong>When can I expect an e-mail response?</strong></p>
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<li>Allow 2-4 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).</li>
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<li>Please include full name, detailed message and order number if available.</li>
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<p class="p1"><b>TRACKING YOUR ORDER</b></p>
<p class="p2"><b> I ordered two items, why did I only receive one?</b></p>
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<li class="li2">Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, <b>please do not email us</b>. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.</li>
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<p class="p2"><b>Why does my tracking info say invalid/not available/not found?</b></p>
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<li class="li2">Allow up to 24-72 hours for the post office to update.</li>
<li class="li2">At times, tracking may not be available in select countries.</li>
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<p class="p2"><b>Where can I track my package?</b></p>
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<li class="li2"> Enter your tracking number below!</li>
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